This notice explains how inquiry information is handled when you use the Merit Factory website. It covers the contact form and the contact methods linked on this site.
Information you choose to provide
You may provide your name, company, business email, phone or WhatsApp number, product reference and project requirements. Please send only information relevant to your inquiry; avoid including payment-card details or unrelated sensitive information.
How inquiries are used and stored
Inquiry details are used to review your request, prepare product or machine information and communicate with you about samples, quotations and project arrangements. Submitted messages are delivered to our team and stored in website inquiry records and email correspondence for follow-up.
Website security and service providers
The website uses hosting, email and Cloudflare services to operate and protect the site. Technical information such as IP address, request time and browser information may be processed for delivery, security and spam prevention. Cloudflare Turnstile checks browser signals to distinguish people from automated traffic. See the Cloudflare Turnstile Privacy Addendum for its data practices.
Email, WhatsApp and links
If you contact us by email or WhatsApp, the message is also handled by the relevant service provider. External links open services with their own privacy notices. Use the contact method that suits the information you wish to share.
Your inquiry records
You can ask about your inquiry records, request a correction or request deletion by contacting our team. Please identify the email address and approximate date used for the inquiry. We may need to retain information connected with active quotations, orders or applicable record-keeping requirements.
Contact
For inquiry or privacy questions, email [email protected] or use the Contact page. Please do not include more personal information than is needed to identify your request.
Last updated: October 17, 2026.